Shipping

Update

A mobile phone number is required in order to receive your order. If you have not supplied a mobile phone number at checkout, please kindly email us at support@myrahpenaloza.com with an updated phone number.

We are unable to ship to PO Boxes. If you have a PO Box listed as your ship-to address, please kindly email us at support@myrahpenaloza.com with an alternate address.

Duty

At this time the majority of styles are shipped from Bali. Duty, if applicable, is the customer’s responsibility and will be paid directly to the carrier. 

DHL will contact you via text message to inform you of the amount due and how to pay. If duty has not been pre-paid, or you refuse to pay the duty tax, we will not be found responsible if the shipment is abandoned, and no refund will be given as a consequence.

Processing Time

Wholesale orders can have a bit longer of a lead time in production, so we appreciate your patience as we work diligently to craft your sacred garments with intention, with approximately 30-60 days of processing time.

Tracking information will be sent to you via email within 5 days after your order has shipped.

Delivery Estimates (From the Day Your Order is Shipped)

Once shipped, typical delivery time can range from 5-15 business days depending on the ship-to address and other variables.

The shipping of any physical goods is processed through our internal team fulfillment centre. We make no promise or guarantee (expressed or implied) as to the time of your product delivery.

Tracking

We offer complimentary tracking with every order.

Once you receive notification that you order has shipped, please contact DHL directly for any shipping inquires.

Shipping Fees

The shipping fee may vary depending on the total weight and shipping address. We will send you a shipping invoice before we deliver the order.